Connect channels
Enable apps available to your plan and connect your accounts.
Many conversations. One connected experience.
Follow WhatsApp and Telegram in a unified inbox when connected, and add calling through a supported voice provider.
ONE INBOX, EVERY CHANNEL
WhatsApp, Instagram, Messenger… all in one place.
Every message reaches the team inbox with customer context, and AI replies when your team is busy.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
Manage conversations
Review the inbox, use quick replies and coordinate your communication team.
Expand your reach
Add calls and routing flows when the voice service is enabled and connected.
WHAT’S INCLUDED
Every feature. In detail.
Pick any feature to read how it works in detail and what you gain from it.
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
Read the detailsAssign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
Read the detailsSaved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
Read the detailsResponse times and SLA
Set a response-time goal and get alerted before a conversation runs late.
Read the detailsCustomer satisfaction
A rating question after a conversation closes, with results in your reports.
Read the detailsAI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
Read the detailsWHAT COMES NEXT
