Set targets
For example: first reply within 15 minutes during working hours.
Customers never wait longer than you promised.
Set targets for first response and resolution time; the inbox highlights conversations about to run late and alerts the team before the deadline. Reports show compliance per channel and teammate.
SEE IT IN ACTION
Response times and SLA
Set a response-time goal and get alerted before a conversation runs late.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
Watch the timer
Every conversation shows the time left.
Review compliance
A weekly report of rates and delays.
WHY IT MATTERS
What you gain.
Promises kept
Reliable service customers can feel.
Early warnings
Act before the customer gets upset.
Clear measurement
Know where the team slows down and why.
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
Assign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
Saved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
Customer satisfaction
A rating question after a conversation closes, with results in your reports.
AI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
