Turn on ratings
Choose the question and when it’s sent.
Ask customers: how did we do?
After a conversation closes, the customer gets a short rating question in the same channel. Ratings roll up in reports per teammate and channel, so you know who shines and what needs work.
SEE IT IN ACTION
Customer satisfaction
A rating question after a conversation closes, with results in your reports.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
The customer rates
With one tap on stars or numbers.
Review results
Average and comments per teammate and channel.
WHY IT MATTERS
What you gain.
The customer’s voice
Direct feedback after every interaction.
Recognize the team
See who deserves the credit.
Continuous improvement
Satisfaction trends over the months.
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
Assign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
Saved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
Response times and SLA
Set a response-time goal and get alerted before a conversation runs late.
AI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
