Save the reply
Write it once and give it a shortcut.
Answer the common question in one click.
Save the replies you write every day—prices, hours, location—in Arabic and English, and insert them by typing / in a chat. For WhatsApp messages after the 24-hour window, use Meta-approved templates.
SEE IT IN ACTION
Saved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
Insert it
Type / and pick the reply, editing if needed.
WhatsApp templates
Send an approved template to restart a conversation.
WHY IT MATTERS
What you gain.
Seconds, not minutes
Ready replies save team time every day.
Consistent answers
Every customer gets the same accurate answer.
WhatsApp-compliant
Approved templates keep you within Meta’s rules.
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
Assign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
Response times and SLA
Set a response-time goal and get alerted before a conversation runs late.
Customer satisfaction
A rating question after a conversation closes, with results in your reports.
AI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
