Turn on assignment
Choose automatic or manual assignment per department.
The right conversation with the right person.
Assign conversations manually or automatically by department, and transfer them to a teammate with an internal note the customer never sees. Each member sees their own; managers see everything.
SEE IT IN ACTION
Assign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
Transfer with context
Add an internal note when transferring.
Close the conversation
Mark it resolved to clear it from the queue.
WHY IT MATTERS
What you gain.
Balanced workload
No one is swamped while others sit idle.
Department privacy
Each department sees only its conversations.
Clear ownership
You always know who handles each customer.
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
Saved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
Response times and SLA
Set a response-time goal and get alerted before a conversation runs late.
Customer satisfaction
A rating question after a conversation closes, with results in your reports.
AI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
