Turn on the agent
Choose the channels and hours it answers.
Smart replies at any hour—and a person when needed.
When the team is busy or off-hours, the AI agent answers conversations from your business knowledge. When a customer asks for a person or a request needs a decision, the chat is handed to a teammate with full context.
SEE IT IN ACTION
AI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
- Knowledge from your site and files
- Bookings with customer confirmation
- Handoff to a human with full context
HOW IT WORKS
Three steps, and it’s running.
The agent replies
Answers from your knowledge, in the customer’s language.
It hands over
It appears in the inbox with a summary of the chat.
WHY IT MATTERS
What you gain.
Around the clock
No message waits until morning.
Team focus
Your team focuses on the conversations that matter.
Safe handoff
The agent never goes beyond what you allow.
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
Assign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
Saved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
Response times and SLA
Set a response-time goal and get alerted before a conversation runs late.
Customer satisfaction
A rating question after a conversation closes, with results in your reports.
