Connect channels
Connect each channel once from the app store.
All your customer messages in one list.
WhatsApp, Instagram, Messenger, Telegram, email and your website chat arrive in one inbox sorted by latest. Reply from one place; the customer sees it in the app they used.
SEE IT IN ACTION
One unified inbox
WhatsApp, Instagram, Messenger, Telegram, email and your website chat in one list.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
Messages arrive
Every chat carries its channel icon and the customer’s profile.
Reply from one place
Text, images, files and voice notes.
WHY IT MATTERS
What you gain.
No tab juggling
Stop switching between apps.
Faster replies
Everything waiting for you is in front of you.
Shared history
Any teammate can pick up where you left off.
Assign and transfer
Assign conversations to teammates or departments and transfer them with an internal note.
Saved replies and templates
Saved replies in both languages, and approved WhatsApp templates for messages after 24 hours.
Response times and SLA
Set a response-time goal and get alerted before a conversation runs late.
Customer satisfaction
A rating question after a conversation closes, with results in your reports.
AI replies with human handoff
The agent replies when the team is busy and hands over to a person with full context.
