Turn on recording
Following your policy and customer consent.
Every call saved—and written down.
Calls are recorded and transcribed automatically, with a summary on the customer profile. Listen back or read the transcript to know what was said and coach the team on great calls.
SEE IT IN ACTION
Recording and transcripts
Listen back or read the transcript, with a summary on the customer profile.
- Voice menu and queues per department
- Recording and transcript for every call
- A voice agent after hours
HOW IT WORKS
Three steps, and it’s running.
It’s transcribed
Minutes after the call ends.
Review and learn
Search transcripts and share examples.
WHY IT MATTERS
What you gain.
Full records
No disputes over what was agreed.
Better coaching
Real calls to learn from.
Less note-taking
The summary is written for you.
Calls from browser and phone
A dial pad inside the platform and the mobile app, with availability per teammate.
Call flow designer
Draw the flow from blocks: working hours, “press 1 for sales”, a queue, a ring group, an AI agent, voicemail or an outside number.
Missed calls
Every missed call becomes a callback task assigned to someone.
AI voice agent
Answers after hours or when lines are busy—booking, answering and transferring.
Call analytics
Call volume, duration, outcomes and performance per teammate.
