Open reports
From the calls area of your dashboard.
Your call numbers, clearly.
Call reports show inbound, outbound and missed calls, average duration, outcomes and per-teammate performance—spread across the hours of the day so you know when to add staff.
SEE IT IN ACTION
Call analytics
Call volume, duration, outcomes and performance per teammate.
- KPIs with period comparison
- Channel and source reports
- Performance per teammate
HOW IT WORKS
Three steps, and it’s running.
Pick a period
A day, a week or a month.
Act on it
Adjust flows or shifts based on the numbers.
WHY IT MATTERS
What you gain.
Full visibility
All calls in one view.
Peak hours
See when customers call most.
Team performance
Who answers most and who needs support.
Calls from browser and phone
A dial pad inside the platform and the mobile app, with availability per teammate.
Call flow designer
Draw the flow from blocks: working hours, “press 1 for sales”, a queue, a ring group, an AI agent, voicemail or an outside number.
Recording and transcripts
Listen back or read the transcript, with a summary on the customer profile.
Missed calls
Every missed call becomes a callback task assigned to someone.
AI voice agent
Answers after hours or when lines are busy—booking, answering and transferring.
