Set up the agent
Knowledge, voice, dialect and greeting.
When lines are busy or after hours, the voice agent answers in the caller’s dialect, responds from your business knowledge, books appointments and transfers to a person when needed. Every call has a transcript and summary.
Answers after hours or when lines are busy—booking, answering and transferring.
Knowledge, voice, dialect and greeting.
A “voice agent” block in the call flow.
The outcome and details of every call.
Your line never closes.
Appointments booked during the call.
Complex cases reach your team.
A dial pad inside the platform and the mobile app, with availability per teammate.
Draw the flow from blocks: working hours, “press 1 for sales”, a queue, a ring group, an AI agent, voicemail or an outside number.
Listen back or read the transcript, with a summary on the customer profile.
Every missed call becomes a callback task assigned to someone.
Call volume, duration, outcomes and performance per teammate.