A call is missed
After hours or when everyone is busy.
A missed call becomes a callback.
Every unanswered call creates a callback task assigned to a teammate, with the caller’s number and profile. An automation can also send an instant WhatsApp message saying you’ll call back.
SEE IT IN ACTION
Missed calls
Every missed call becomes a callback task assigned to someone.
- Voice menu and queues per department
- Recording and transcript for every call
- A voice agent after hours
HOW IT WORKS
Three steps, and it’s running.
A task is created
With an owner and a suggested time.
You call back
With one click from the task.
WHY IT MATTERS
What you gain.
No lost opportunity
A caller is often ready to buy.
Instant message
Customers know you saw their call.
Measure misses
Know when you miss the most calls.
Calls from browser and phone
A dial pad inside the platform and the mobile app, with availability per teammate.
Call flow designer
Draw the flow from blocks: working hours, “press 1 for sales”, a queue, a ring group, an AI agent, voicemail or an outside number.
Recording and transcripts
Listen back or read the transcript, with a summary on the customer profile.
AI voice agent
Answers after hours or when lines are busy—booking, answering and transferring.
Call analytics
Call volume, duration, outcomes and performance per teammate.
