Open inbox reports
From the inbox area.
Your chat service quality, in numbers.
Conversation reports show volume per channel, first response time, resolution rate, response-target compliance and satisfaction results—per channel and per teammate.
SEE IT IN ACTION
Conversation reports
First response time, resolution rate and satisfaction per channel.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
Pick a channel
Or all channels together.
Improve
Adjust shifts and saved replies.
WHY IT MATTERS
What you gain.
Response speed
Know how long customers wait.
Satisfaction
Rating trends over time.
Channel comparison
Where the load concentrates.
Performance overview
New leads, won revenue, conversations, calls and bookings over time.
Today’s pulse
What needs your attention right now, in one line when you open the dashboard.
Sources and stages
Where customers come from, and where they stall in the buying journey.
Team performance
Conversations, calls and deals per teammate.
Page analytics
Visits and conversions for every landing page and QR code.
