A visitor writes
A contact is created with the source “website chat”.
Website chat is a full channel in your inbox.
Every visitor who writes becomes a contact in Helpy, and their chat sits in the inbox next to WhatsApp and Instagram—assigned to the team and covered by automations, reports and satisfaction ratings like any channel.
SEE IT IN ACTION
In your inbox with every channel
Each visitor becomes a contact, and their chat is assigned like any other conversation.
- Assign conversations to your team
- Saved replies and WhatsApp templates
- Smooth handoff from agent to human
HOW IT WORKS
Three steps, and it’s running.
The team replies
From the inbox or the mobile app.
Follow-up continues
Move to WhatsApp or email if they left details.
WHY IT MATTERS
What you gain.
One place
No separate dashboard for website chat.
Automations included
Welcome, follow up and assign automatically.
In your reports
Compare website chat with every other channel.
One-line embed
A single line of code adds the bubble to any website or store, no developer needed.
Matches your brand
Colors, dark mode, assistant picture, bubble position and a bilingual greeting.
Chat, voice or both
Chat only, chat with a call button, or a voice widget where visitors talk to your agent.
Instant AI replies
Your agent answers visitors around the clock and hands over to a person when needed.
Details and consent
Ask for name, mobile and privacy consent before the first message, kept as evidence.
