Create departments
With the names your team uses.
Clear departments, and a view scope for each member.
Split your team into departments—sales, support, the Riyadh branch—and decide whether each member sees only their customers, their department’s, or everyone’s. Automatic conversation assignment follows the same departments.
SEE IT IN ACTION
Departments and scope
Split the team into departments and let each member see their own customers, their department, or everyone.
- Permissions per feature and role
- Internal chat and calls
- A mobile app for the team
HOW IT WORKS
Three steps, and it’s running.
Place members
A member in one or more departments.
Set the scope
Own, department, or all.
WHY IT MATTERS
What you gain.
Branch organization
Each branch with its own customers.
Privacy
No one sees what isn’t theirs.
Fair distribution
Conversations go to the right department.
Permissions per feature
Decide for every role what it can see and change in each feature, with per-member exceptions.
Team chat
Internal channels and direct messages, away from personal WhatsApp groups.
Internal voice and video calls
Call a colleague by voice or video inside the platform, no other app needed.
Mobile app
Replies, calls and instant notifications for the team wherever they are.
Account security
Two-factor sign-in and active session management for every member.
